Customer Guarantee
All customers of Emperor's Essentials Corp. ("Emperor's Essentials") will have a 30-day, 100% unconditional moneyback guarantee. If you are dissatisfied with the product for any reason, you may return the product within 30 days for either a replacement or a full refund of the purchase price less shipping charges.
Emperor's Essentials will not honor product refund requests made after 30 days of receipt of any given order. Requests to refund multiple recurring orders for previous months will not be honored by Emperor’s Essentials. Refusal to accept shipment is not considered an acceptable form of return.
When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.
Quality of Product
Emperor's Essentials will replace any product within 60 days of purchase for reasons of substandard quality. The following procedures must be completed before a refund or replacement will be issued:
- A replacement request must be initiated by the customer stating the reason for the request and accompanied by proof of payment. Product returned without prior authorization will not be credited to the customer.
- Emperor’s Essentials will instruct you where to ship the product for inspection. Upon receipt and verification of the product, Emperor’s Essentials will send a replacement.
Return Shipping
Any and all shipping or courier costs for the return of products will be the sole responsibility of the customer. It is recommended that a reliable, traceable, and insurable courier be used for shipping. Should the package contain damaged product the Distribution Center will reject the return.